Central Hotels Achieve Top Ratings in Guest Satisfaction Reviews
All properties under Central Hotels, namely Royal Central Hotel The Palm, Canal Central Hotel Business Bay and First Central Hotel Suites, have been consistently receiving excellent guest reviews on popular review sites and online booking platforms such as booking.com In addition, Central Hotels runs its own customised guest feedback programme ‘SARAH’ that allows the hotels to receive comments from customers while they are still at the property.
Mr. Abdulla Al Abdulla, Vice President of Central Hotels, stated, “SARAH is a superb tool and is a key feature of our quality and guest experience programme. It takes into account a variety of factors when determining overall guest satisfaction, including check-in / check-out, guestrooms, food and beverage, hotel facilities and service. The beauty of the system is that we get instant feedback from the guests while they are still at our hotels and therefore it gives our teams the opportunity to address and rectify any concerns they may be having.”
Elaborating on the online reviews, Mr. Ammar Kanaan, Group General Manager of Central Hotels, said, “What our guests think and feel about our hotels is the most valuable feedback we can get, and it is wonderful to see our properties being rated so highly. Each of our hotels offers its guests outstanding experience hence there is nothing more gratifying than to see guests appreciate our product and service.”
Discerning travellers are always looking for accurate advice. Also, positive guest experiences go a long way in creating loyal customers which in turn generate better financial performance. Mr. Kanaan stressed, “Online reviews no doubt have a strong influence on a hotel’s business and reinforce a brand’s reputation resulting in positive impact on revenue. Travellers are more and more connected and the comments they post online influence other guests’ decisions as to which hotel they will book. At Central Hotels our aim is to meet our guests’ expectations based on the defined brand standards that are driven by excellence and value for money.”
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About Central Hotels
Central Hotels has very quickly established itself as a reputed hotel management group in the UAE with its flagship property First Central Hotel Suites located in Barsha Heights (TECOM) near Sheikh Zayed Road. Building up on this amazing success, the brand is now poised to expand its footprint targeting the UAE as the primary market for growth in addition to other lucrative destinations in the Middle East. The group has recently added to its portfolio spectacular new 5-star hotels such as Canal Central Business Bay and Royal Central The Palm followed by Central House Citywalk focused on millennials, Beach Central The Palm, Diamond Central – Business Bay, and Island Central in Dubai.
For more information visit www.central-hotels.com
About Royal Central Hotel The Palm
The stunning Royal Central Hotel The Palm is a place where fantasy lives up to reality. The 5-star hotel features 207 elegantly-appointed rooms and suites, each beautifully designed to intuitively meet the needs of discerning travellers. Set in the iconic Palm Jumeirah, Royal Central Hotel offers an array of recreational activities from water sports to an outdoor infinity pool, state-of-the-art gym and health spa, along with exciting dining options. Guests have access to one of the best private beaches in the city while enjoying unhindered views of the world-famous architectural landmarks such as Atlantis The Palm and Burj Al Arab as they unwind and relax in a beautiful setting. It is also the best spot to watch the city’s spectacular fireworks. Book your stay at Royal Central Hotel on +971 4 873 9300.
About Canal Central Hotel Business Bay
If you are looking for the magical allure of the iconic Burj Khalifa then Canal Central Hotel Business Bay is the place to be. It is only a few minutes away from The Dubai Mall, Burj Khalifa and Dubai Fountains. Equipped with the finest amenities, each of Canal Central’s 280 spacious rooms and suites offer spectacular views of the Dubai Canal or Burj Khalifa. Completing the experience are a hand-picked selection of dining outlets, flexible meeting spaces, state-of-the-art gymnasium and spa, a stunning infinity swimming pool and salon. Book your stay Canal Central Hotel on +971 4 873 2100.
About First Central Hotel Suites
Equally well-located is First Central Hotel Suites within easy reach of the emirate’s key leisure hubs. In close proximity to the hotel are Dubai Internet City Metro Station, Dubai Media City, Dubai Marina, Montgomerie, Emirates Golf Club, and Mall of the Emirates. The deluxe hotel features 524 spacious and modern apartments equipped with top-notch facilities combined with award-winning hospitality. Book your stay at First Central Hotel Suites on +971 4 454 4900.